Each account will be handled with care until we are able to reach the debtor and only then will the real negotiation begin
The files will be screened and then assigned to the right collector based on their strength and experience in handling debtor.
The field team will ensure the address is verified and initial assessment of debtors ability to pay.
Mercantile takes great care in hiring and training of all personnel to assure that professionalism is maintained at all levels. We emphasis to only hire those who are experience in their field and our main objective is to recover monies for our clients and at the same time to maintain a good business relationship.
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